On November 8th, 2023 many Elan systems suffered an error that caused end users to lose remote access to their systems. If your system is affect, you will still be able to connect to your system from your home network, but will not be able to connect to it from a cell connection, or other wifi network outside your home.
Restore remote access using a Windows computer:
For this to work, you must be connected to your home network. Download and run this file. Hit “configure my system now” and it should fine your system, and auto populate the system name. Enter the password to your system and connect.
After it launches, it will give you an dialogue that says “Controller Remote Access Error. Reset Remote Access and Reboot?”
Click ok, and wait 5 minutes for the system to come back online. Your remote access should be restored.
Restore remote access using your phone or mac computer:
Here are links to the relevant app updates that you’ll need to run. If you are unable to download the update, first uninstall the version of the app that you do have, and then do a fresh install using the provided links.
You must be connected to your home network for the rest of the steps to work properly.
After downloading, launch the app. Hit “Configure my system now,” and it will auto populate your system name when it finds your system.
After it launches, you will see a dialogue that says “Controller Remote Access Error. Reset Remote Access and Reboot?”
Tap “Ok”, and wait 5 minutes. When it comes online your system should be restored.