5 Local Prepaid Hours
Prepaid labor hours are kept on file, and any time spent on your project will be billed against these prepaid labor hours. This includes service administratered remotely as well, including diagnostic and troubleshooting while logged into your system remotly.
When using prepaid hours, there is no fee for a site visit, but all site visits that are less than 90 minutes will be rounded up to 90 minutes.
Prepaid hours are not refundable. Unused hours will be left on file for use in the future.